To start your online return, enter your Web Order number and the email address used to place your order. Once your order details are loaded, you may select which product(s) you would like to return, the quantity, and the reason for your return.
Note: Return shipping labels are provided at no additional cost.
You have 15 days to return your purchase with some exceptions. Check our Returns and Exchanges Policy table to see if your purchase is eligible for return.
If your purchase is not eligible for return using our online form, get in touch with Customer Service for further assistance.
Returning an online purchase is easy! Simply input your order number and email address on our Online Return Form and follow these steps:
Once you hit submit, you can download and print your prepaid return label, or check your inbox for return instructions along with a copy of the label.
Get your return ready! Don’t forget to print your prepaid return label.
Ship your package to us by dropping it off at a convenient Canada Post location.